Delivery and Returns

Delivery

Delivery charges will be applied in addition to the prices for the items you are purchasing. The amount of the delivery charge will be subject to the second-class option available at the checkout.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.

We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date when purchasing your item.

Returns

  1. Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. The items must have all tags attached and be in the original packaging.
  3. To complete your return, we require a receipt or proof of purchase.

Refunds

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. Once approved, we will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid.
  3. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Sale items

  1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  2. To return your product, you should mail your product to: Route 13, 11-13 Copdale Road Leicester GB LE5 4FG

Late/Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company/bank, it may take some time before your refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund yet, please don't hesitate to contact us at orders@route13.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.